To My Granddaughter – Heart Melt Message | Love Knot Necklace

Each order includes the necklace, a heartfelt message card, and a thoughtfully designed gift box that complements the story and sentiment behind your message. Every design is created by Mountain Pink Jewelry and available exclusively in our store — you won’t find it anywhere else.

Yes! Just enter their shipping address at checkout. We won’t include any price details inside the package.

Yes! Every necklace comes in a premium gift box thoughtfully designed to match the style and message — ready to gift with no extra wrapping needed.

Absolutely. You can personalize the message card with your own sign-off or short note before checkout.

If you notice a mistake with your order after receiving an order confirmation email, please contact us at customerservice@mountainpink.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

Yes, you’ll receive an email with your tracking number once your order ships. You can also check your order status anytime on our tracking page.

We accept all major credit cards and secure payment gateways supported by Stripe.

We offer 30-day easy returns and exchanges. If there’s any issue, just reach out to our support team — we’re happy to help.

Our email: customerservice@mountainpink.com

Or contact us at phone number: + 1 (571) 410-3434

No, our jewelry won’t turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver, 14k white gold over stainless steel and the quality has been verified by International Institution SGS.

We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry.

In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we’d be happy to assist you in getting your item repaired.

Yes. Our jewelry is made with high-quality metals that are nickel-free and safe for sensitive skin.

Mountain Pink is an American business, located at 17226 South Figueroa Street, Gardena, California, US 90248

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.