General
How long does it take an order to be processed, produced, and shipped?
Our products are handcrafted, order completion time is expected from 1-3 days depending on the sophistication you require. Delivery time since your order was completed:
USA – Within 7-10 business days
Western Europe – Within 7-10 business days
Canada – Within 10-12 business days
Australia/NZ – Within 10-14 business days
Rest of the World – Within 7-16 business days
USA – Within 7-10 business days
Western Europe – Within 7-10 business days
Canada – Within 10-12 business days
Australia/NZ – Within 10-14 business days
Rest of the World – Within 7-16 business days
Where is your company located?
Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong.
Do you have any retail locations?
In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
Orders & Payment
How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please contact us at mountainpink@outlook.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.
Which payment methods do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards.
How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Jeulia are handled by PayPal.
Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.
Jewelry
Will this jewelry turn my skin green?
No, our jewelry won’t turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS.
For the plated jewelry, I worry the color will fade off naturally.
We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry.
In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we’d be happy to assist you in getting your item repaired.
