Lifetime Warranty

Mountain Pink fully stands behind the products we sell. Therefore, all of our products are covered by lifetime warranty starting from the day when the original order was received.

Warranty Terms

1. Customer will be responsible for the shipping fee to send the items back to Mountain Pink.
2. Customer should make sure that items are safely packed before sending them back. Mountain Pink will not be responsible for any lost or stolen items.
3. When sending back the items, the customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
4. Mountain Pink reserves the right to void the warranty on any items showing signs of modification, abuse, or damage beyond “normal wear”, as determined by our jewelry professionals.

Self-service repair instructions

Step 1: Initiate repair

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Provide order ID and item you want to repair

Step 2: Receive a repair notification email

Once you initiate the repair (Step 1), you will receive an email titled “Notification of Your Repair Progress from Mountain Pink” within 48 hours. Within this email, you’ll receive further return instructions.

Step 3: Pack & Ship the item(s)

Enclosed is a copy of your return with the order number, full name, and email address. The package should be shipped pre-paid through a traceable method.

Step 4: Provide the return tracking number

Remember to email for us the return tracking number once the package is shipped back.

FAQ About Our Lifetime Warranty

At Mountain Pink, our lifetime warranty covers any defects in materials or craftsmanship, assuring you that your jewelry will stand the test of time. If you encounter any such issues, we will repair or replace your piece at no additional cost.

We offer a lifetime warranty because we profoundly value our customers. We understand that our jewelry is more than an accessory—it’s a symbol of personal expression, growth, and connection.

We stand behind the quality of our products and want you to feel confident in your purchase, knowing we’re committed to ensuring your cherished pieces last a lifetime.

While our warranty covers any craftsmanship or material defects, it does not cover loss or theft. We encourage you to safeguard your jewelry, as it embodies not only precious materials but also invaluable personal sentiments.

Yes, the warranty follows the piece. If you gift an Mountain Pink piece, the recipient will be able to benefit from the lifetime warranty, ensuring they can enjoy their symbolic piece for years to come.